Handling rude behaviour

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Running Time: 6:02

Date: 01/09/2022

Have you noticed an unwelcome spike in the number of rude encounters? It may result from the anxiety of living with COVID these last few years, as well as the uncertainty of income and the threat of catching the virus.

That’s according to organisational psychologist and leadership expert, Joe Hart. He explains what you can do if you are confronted by a rude client, or if one or more of your team snaps at someone.

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Joe Hart