Business in Focus
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| IntroductionThere are many thousands of charities looking for the right accounting skills and there are many accountants who have found immense satisfaction providing their services to the sector. Chartered accountant Ray Cummings is one.Read More | 
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| Running an NFP is serious businessRunning Time: 8:15The transition from one year to another is often when a lot of people think about the future and what they'd like to achieve. What are your dreams or goals for 2024? What about being involved in charity? Read More |  Ray Cummings, Greenoak Advisory
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| Customer service – the Macquarie wayRunning Time: 8:04If you're looking for inspiration on client satisfaction, a large telco would probably not be your first choice. But there is one little-known telecom brand which has got its customers raving: Macquarie Technology Group. Read More |  Dr Joseph A. Michelli
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| You are your brandRunning Time: 7:24How much do you think about the way you look, the clothes you wear, the way you sound, and even the way you walk, stand and sit? These are all elements of your personal brand, and they can help you make a strong impression with your market. Read More |  Emma Duzhnikova
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| Have you made the wrong hire?Running Time: 7:17What happens when the person you've hired isn't performing as you'd hoped? It's important to have an onboarding process that continues well after the employee's first day, says workplace expert Michelle Gibbings. Read More |  Michelle Gibbings
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| Be your own coachRunning Time: 8:28Many successful business owners swear by the advantage of having a business coach. Unfortunately, it can be hard to find the right one, and even when you do, they're not always available when you need them. Read More |  Karen Stein
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| When staff ask for a pay riseRunning Time: 10:57Inflation and cost-of-living pressures have contributed to a tightening of household budgets, which leads to employees scrutinising their pay packets. Some feel they should be getting paid more. Read More |  Karen Gately, Corporate Dojo
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| Why volunteering is good businessRunning Time: 6:17Australians are a caring and sharing lot. Some 25 percent of us volunteer on a formal basis. A lot of companies allow their staff to take time off for volunteering activities, including the state emergency services, environmental organisations, and so on. Read More |  Helen Baker
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| The power of a 'client report card'Running Time: 8:38The majority of organisations are too myopic in their sales strategies by pushing monthly or quarterly goals. Sales teams need to understand and embrace the company's long-term strategy for effective sales. Read More |  Roy Osing
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| Xmas cheer and watchoutsRunning Time: 7:44It's not called silly season for nothing. The end-of-year party is meant to be a time to celebrate and recognise a job well done. But a well-meaning reward could turn into a legal nightmare, warns lawyer Tracey Mylecharane. Read More |  Tracey Mylecharane
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| Closing comments & quote of the monthOur quote this month is from Samuel Langhorne Clemens, better known by his pen name, Mark Twain. He said...Read More | 
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