The hidden capacity trap: why your firm is busier than ever but not growing

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Running Time: 13:10

Date: 01/09/2025

It's a strange dichotomy, but there are a lot of accounting firms and businesses busier than ever but struggling to grow. Could it be due to a hidden capacity trap - that keeps partners and teams working at full tilt without moving the needle.

Dale Crosby, Director at CPD for Accountants, discusses the signs that your organisation is stuck in this cycle, from low-value work and delegation breakdowns, to under-pricing that erodes profitability. So what are the strategies to break free and help firms reclaim capacity, improve margins, and create space for sustainable growth?

Dale Crosby, CPD for Accountants