6 post-purchase actions your customers won’t forget

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Running Time: 11:15

Date: 01/10/2025

For many small businesses, KPIs focus on sales to new customers. But boosting profits isn't solely about attracting new clients. Retaining existing customers is equally important.

Greg Nicolle is Group Manager of Client Success at Thryv Australia, a leading SaaS provider of marketing services and data solutions. He shares six often-overlooked and innovative strategies for following up with customers after a sale - to help build that all-important client loyalty.